WebTrends & IE7 Fix Available
WebTrends has just released a hot fix for the problems that Internet Explorer was causing. These WebTrends fixes mean IE7 is now a supported browser and also include a fix so you can use the WebTrends SmartView plug-in for IE 6 and with IE 7.
For those using WebTrends on Demand, WebTrends has already installed WebTrends version 8.0b which includes the support of IE7, but not the fix for SmartView. The good news about these hot fix is that WebTrends has decided not to wait until they make version 8.0b available to the general public and instead issued the hot fixes.
I just got these links directly from WebTrends and haven't had the chance to test them. However, WebTrends assures me they will work.
So here is the links to the fixes:
SmartView - ftp://ftp.webtrends.com/WRC/80a/IE7/SmartViewUpdater.exe
WebTends - ftp://ftp.webtrends.com/WRC/80a/IE7/8.0a_IE7_Solution.zip
Be sure to follow these instuctions
1) Log in to WebTrends as an administrator.
2) Select Service Health under Administration | Monitoring.
3) Click the Shut Down System button.
4) After the system is shut down, extract the 8.0a_IE7_Solution.zip into your installation directory (e.g. "C:\Program Files\WebTrends"), overwriting existing files.
4a) If WebTrends is installed in a Distributed Architecture you will need to overwrite the files on each system WebTrends is installed in.
5) After this completes, start the WebTrends system database, if stopped (for example, the "WebTrends - MySQL" service in a MySQL environment)
6) Next, launch SmartViewUpdater.exe. After the installation completes, your WebTrends server will have an updated version of the SmartView in the component repository.
7) After the files have been overwritten and the SmartViewUpdater install completes, start the WebTrends system. To start the system, run “SystemShutdown.exe mode=start” from the command line when in \modules\analysis under the installation directory.
The next time users run SmartView from an updated server, they will be informed that a newer version is available and asked to upgrade. Once they select "Upgrade" the new SmartView client will be downloaded and installed over their previous version. The new version includes support for both Internet Explorer 6 and 7.
Good luck and please post a response if these WebTrends fixes for IE 7 work for you.
For those using WebTrends on Demand, WebTrends has already installed WebTrends version 8.0b which includes the support of IE7, but not the fix for SmartView. The good news about these hot fix is that WebTrends has decided not to wait until they make version 8.0b available to the general public and instead issued the hot fixes.
I just got these links directly from WebTrends and haven't had the chance to test them. However, WebTrends assures me they will work.
So here is the links to the fixes:
SmartView - ftp://ftp.webtrends.com/WRC/80a/IE7/SmartViewUpdater.exe
WebTends - ftp://ftp.webtrends.com/WRC/80a/IE7/8.0a_IE7_Solution.zip
Be sure to follow these instuctions
1) Log in to WebTrends as an administrator.
2) Select Service Health under Administration | Monitoring.
3) Click the Shut Down System button.
4) After the system is shut down, extract the 8.0a_IE7_Solution.zip into your installation directory (e.g. "C:\Program Files\WebTrends"), overwriting existing files.
4a) If WebTrends is installed in a Distributed Architecture you will need to overwrite the files on each system WebTrends is installed in.
5) After this completes, start the WebTrends system database, if stopped (for example, the "WebTrends - MySQL" service in a MySQL environment)
6) Next, launch SmartViewUpdater.exe. After the installation completes, your WebTrends server will have an updated version of the SmartView in the component repository.
7) After the files have been overwritten and the SmartViewUpdater install completes, start the WebTrends system. To start the system, run “SystemShutdown.exe mode=start” from the command line when in \modules\analysis under the installation directory.
The next time users run SmartView from an updated server, they will be informed that a newer version is available and asked to upgrade. Once they select "Upgrade" the new SmartView client will be downloaded and installed over their previous version. The new version includes support for both Internet Explorer 6 and 7.
Good luck and please post a response if these WebTrends fixes for IE 7 work for you.
Labels: ie 7, ie7, internet exploer, webtrends
posted by Alan K'necht at
8:20 PM
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12 comments
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