WebTrends 8.5 Upgrade GeoTrends & Other Issues

I'm in the midst of upgrading my WebTrends test server from verison 8.1a to 8.5 and came across two issues. So I thought I would post these on the fly just in case anyone is planning on installing the upgrade today.

1. License Key - version 8.5 would not accept my current 8.1 license key. The reason for this is unclear as I was the first person to call into WebTrends tech support on any 8.5 issues. The problem may have just been with my key (I have a unique key for test and evaluation purposes only) or an issue with 8.5. The matter was quickly resolved by the phone call when a new 8.5 license key was issued.

2. GeoTrends - On the install screen where you point WebTrends to where your GeoTrends dat file is located, there is a warning message telling you that you must uses Geotrends version 8.200801 or later (presently this is the most current version).

I hadn't download this file before so off I went to download it. By going straight to it through the WebTrends FTP interface (FTP.webtrends.com/geotrends) it was going to take over 3 hours to download as it is over 800 megs and the site throttles download speeds (max I was getting was 76 kb/second). However on the install screen, they provide a download now button. It took just over 30 minutes for downloading from this alternative site. So if you have the time go the usual road and download it overnight, otherwise plan on 30 -45 minutes to download the dat file as part of your upgrade process.

I thought the downloading the latest dat file was a bit funny as WebTrends has been upgrading my GeoTrends database (at least according to my log files), but according to tech support, the newer GeoTrends is structured differently and version 8.5 takes advantage of this new structure.

That's it for now. The upgrade is in the process of shutting down all the WebTrends services. It's been trying to shut down the scheduler now for at least 5 minutes, but that seems normal given past experiences with WebTrends.

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