Well the Victoria long weekend here in Canada is now over and it is officially back to work. The joy's of my business is there is never truly a real day off. Yesterday I got a call from WebTrends to follow-up on a minor bug in Version 8a, which I had reported earlier last week and for which they sent me a fix. The call was to make sure the fix had worked. This call was unexpected and a welcomed surprise, as they had already sent me an e-mail notification that the case was closed. I'm not used to such good customer service from a software company. The weekend had some other surprises, I ran into to some login problems with my Overture account, managed to get that resolved on my own (good luck trying to find a contact e-mail address to resolve problems with on the Overture web site), and after several months of issues with my Google Analytics account (could not login), they finally fixed it. Of course did they send me an e-mail to notify me that they had fixed the problem? Nooooo, I did my weekly test and bang I could actually login.
That's my weekend experience with Customer Service groups, some good and some bad. Let me know about your experiences with different customer service groups.