Keyword Spy - A new Tool in my SEM Toolbox

A friend just forwarded a great new search engine marketing tool to my attention. After just a few minutes of evaluating it in the free mode, I've added to my arsenal of search engine marketing (SEM) and SEO tools. The tool is Internet Spy (http://www.keywordspy.com).

This tool allows you to easily see how different keyword terms you've purchased are performing plus look up the keyword terms your competition is bidding on a well.

So far I've only tried the free version of Internet Spy and perhaps I'll dig into the old wallet to give the paid version a try. My first thoughts on looking at the costs are that it is a bit steep. At $19 USD for a single day, they may be pricing themselves a bit too high and when you look at an annual subscription price of $99 per month ($1,188 per year) they are a lot more expensive then paid SEM and SEO tools that I'm currently using.

So I'll stick with the free version for now, but I'll keep in mind the competitor's information that you can't anywhere else. So let me know if you decided to give the paid version a try. I'd love hear from you.

WebTrends 8.0d Download Now Available

WebTrends as of last Friday released 8.0d. This version contains the batch for daylight savings time plus a few other minor bug fixes.

I'm in the process of downloading it and as usual either WebTrends is swamped with downloads (which I doubt) or they are once again throttling the download speed. I'm on a high speed connection and barely getting dial-up download speeds.

Oh well,

Here is the link for all of you: ftp://ftp.webtrends.com/WRC/80d/wt-windows.exe

WebTrends & Day Light Savings Time

Great article from WebTrends on what you need to do before this weekends change to Day Light Savings time here in North America.

Basically you don't need to do anything if you're running your profiles with the default settings. However, if you are using the custom time zone settings, you need to apply a patch.

The article references WebTrends 8.0d, but a check of their download site does not show a version 8.0d being available. My guess is that the patch is the equivalent, unfortunately the article is a bit vague on this.

What's interesting is that the patch became available on March 2, barely a week before needed. Yet given the formal policies in most organizations about applying patches to production servers, I expect many organizations won't have the patch in place on time.

I also find it surprising that WebTrends hasn't issued a notice of the patch and instead has relied on a message being displayed when you log into your WebTrends. Since many people ignore these WebTrends marketing messages I'm sure many organizations didn't even get the message that there is a patch available.

Search Engine Market Share Update

I want to thank Patrick G. an avid reader of my blog for pushing me to research and report on the latest market share for the different search engines.

Like you, I use this knowledge when concentrating my SEO efforts for specific search engines or for my ppc (Pay Per Click) search engine marketing efforts.

The last statistics I reported on were received from Google Canada itself. I haven't received an update lately, but I've found a few web sites that are reporting these numbers on a global basis.

So are some different latest snapshots:

Comscore
Share of Online Searches by Engine
December 2006 - January 2007
Total U.S. Home, Work and University Internet Users
Source: comScore qSearch

	Dec-06	Jan-07	Pt Chg vs. Previous Month
Total Internet Population	100%	100%	N/A
Google Sites	47.3	47.5	0.2
Yahoo! Sites	28.5	28.1	-0.4
Microsoft Sites	10.5	10.6	0.1
Ask Network	5.4	5.2	-0.2
Time Warner Network	4.9	5.0	0.1

If you're looking for global numer then take a look a these numbers from Netapplications.com (the numbers are based on traffic to the web sites they monitor).

Top 10 Search Engines and their market share for February 2007

Google 52.16%
Yahoo! Web Sites 10.43%
Google U.K. 10.20%
MSN 4.57%
Google Canada 3.39%
Google AdSense for Content 3.35%
AOL 1.59%
Google Germany 1.28%
Microsoft Live Search 0.99%
Yahoo! Web Sites U.K. 0.98%

Of course what we all really want to know is how this breaks down within the USA, Canada, UK, Germany etc. If I find this kind of details I'll post those numbers.

In the mean time, you can view the full details that are updated monthly at

http://marketshare.hitslink.com/report.aspx?qprid=1

Web Analytics & Daylight Savings Time

Much is being made about computers and switch this year to day light savings time happening two weeks earlier. Yes if you didn't download and install the appropriate patch, your personal computer will show the wrong time (off by an hour). So, what about your web analytics product?

As the clocks spring forward by an hour will you show an hour gap in your log reporting? The answer can be a bit complicated, but here goes the long and short of it.

If you're using a hosted web analytics tool like WebTrends OnDemand or Google Analytics, everything should be fine as I would expect these firms to have patched all their servers and planned for this change. If you're processing log files on your own server there are a couple of things to look out for.

First, is your web server or log data collection server patched and set to adjust automatically for the time change? If not, the entries in the log file will be off by an hour. Next, is your web analytics server and is it patched and ready for the time change. If either of these are not synchronized, then you'll have problems.

Just remember, the clocks are moving forward by one hour. So no matter what you do you'll see a gap as the clocks jump from 1:59:59 am to 3:00:00 am. The problem is if you don't see this event.

So plan and don't panic you still have a few days to prepare for it.

Podcamp Toronto - Review

On Saturday, I had the pleasure to attend the first day of Podcamp Toronto. Unfortunately, a scheduling conflict prevented me from attending day 2 of Podcamp Toronto. If I had known when I planned my schedule how exceptional Podcamp would be I would have made sure to have kept my Sunday open as well.

Attending Podcamp here in Toronto reminded me and many other attendees of the buzz that surround the web back in 1997 or 1998. I even took that feeling one level further and noted that the conference and speakers were truly throwbacks to the earliest days to the web, when like minded people would get together and share everything in order to spread the word and perhaps change the world.

Podcamp speakers were quick to share tips, code and techniques. All speakers made their slides publicly available via the conference Wiki. To my surprise, the whole event was broadcast live. I took advantage of this by tuning into a couple of the Podcamp presentations on Sunday when I couldn't attend in person. While I was able to get the info from the presentations, there is nothing like attending an event like this in person. As I always say about conference, you can separate a good conference from a great conference by what happens between sessions and in the hallways. On more then one occasion, I was late or missed an entire session because I was involved in great conversations in the hallways.

My how this technology has change over the years, while to me it seems like only yesterday that people were conceiving the idea of broadcasting events live over the Internet and when my wedding was the first wedding ever broadcast live 8.5 years ago, it seem just so radical. Now the cost and the technology to do live broadcasts is within virtually everyone's reach.

So I learnt a lot about podcasting. Sessions covered everything from hardware, to software, how to publish your podcast, how to market your podcast and much more. There were even a few sessions on Search Engine Optimization (SEO) and your podcast. While these sessions covered the basics, for a seasoned SEO professional like me, I saw a lot more opportunity.

Absent from the conference however were speaker egos, copyright notices on slide presentations and costs. Yes Podcamp Toronto was free to attend. Thank you to all the volunteers, speakers and event sponsors for not only putting on an incrediable event, but for allowing everyone to attend regardless of their financial abilities. I can't say I got my money's worth, but I can say that Podcamp Toronto was worth investing my time in attending and I can't wait until the next Podcamp.

Google Loses Belgium Court Case

Several months back I posted an article on how a group of Belgium newspapers were suing Google over listing headlines and snippets of stories in Google News. Well the court has ruled and Google has lost.

It turns out that the bigger issue besides the headlines and content snippets (which in itself contradicts the Belgium copyright laws) was the storing of copies of articles in Google's cache. Like most newspapers they offer recent stories for free, but then place them in an archive and charge for access to the archive. By allowing searchers to access the articles through a cached copy, Google was taking away potential revenue from the newspapers.

As with all big law suits, it is never over until someone gives up. On that note, Google is planning on appealing.

Read the full story.

Checking Backlinks in Google

Checking Backlinks in Google

As all SEO professionals know, the back link checker offered by Google (link:yoururl), has been intentionally broken for some time now. While there have been many reasons discussed for why Google broke their own application, it has left SEO professional with a broken tool for checking backlinks on the most poplar search engine, until now.

As of last week, Google has added a new tool to its set of extremely helpful tools available as part of its Webmasters program. According to the Google post on its blog, "Now you can use webmaster tools to view a much larger sample of links to pages on your site that we found on the web. Unlike the link: operator, this data is much more comprehensive and can be classified, filtered, and downloaded".

The good news is that everything Google promised in its post is true. You can now check backlinks to every single page in your web site instead of just the domain. There is a treasure chest of information just waiting to be discovered with this new tool.

The tool does come with some limitations. First and most obvious, you need to sign-up for the Webmaster program (not a big deal and it is free) and secondly you need to verify yourself and the domain you want to check backlinks for. This second step isn’t a big deal either, but it does require that you publish some code to the web site that you are interested in.

So go on and register and check out all the free features of Google's Webmaster service at http://www.google.com/webmasters

Remember if you have questions about this or any other post you can contact me by simply clicking on the Bitwine Icon in the right-hand column.

Video Blogs - BlogTV.ca

For Canadians interested in taking blogs to the next level comes BlogTv.ca.

BlogTv is currently in beta and it allows anyone with a web cam to broadcast live and even record the broadcast for later streaming. This is a free service and for now restricted to user in Canada.

I've just registered with a test account and will give it a try. I can see the potential of this type of service and am currently trying to differentiate it from the already established world of Podcasts.

So far by poking around the site, I've yet been able to find how I can download these broadcasts to my personal computer or video iPod. I'd love to see a subscription service to specific individuals or channels, so I don't have to visit the site every day. Perhaps that is something that will be forth coming as BlogTV moves its way through the beta process, but for now they are relying on Shockwave for streaming the videos.

One nice feature is they allow you to link your video into your blog. So here is a link to my first very basic test.

If you've ever wanted your own TV show, but just couldn't break into the industry here is your chance.

More details about BlogTV can be found on CBC.ca at www.cbc.ca/technology/story/2007/01/31/tech-blogtv-20070131.html

Tracking Blogs & Bog Conversations

Along the lines of del.icio.us has come a new bookmaking tool called co.mments.com.

co.mments.com allows you to create bookmarks of specific blog conversations that you want to track. This tool can be used to monitor blogs where you have posted a comment and want to see if anyone has responded, or perhaps you just want to monitor a particular blog entry to see if others have added comments (started a blog conversation).

Personally, I think this is an interesting idea. On several occasions I've posted comments blogs, only to forget to check back for a response. It was only days later that I remembered the posting and had to try hard to remember the specific blog.

This tool allows you the option of having blog comments e-mailed directly to you. This is a great alternative if you don’t want to subscribe to the blogs RSS feed. As another option, you can share to co.mnents links with friends or the public at large.

Because I think this idea has merit, I'll be giving it a try. It appears very easy to use and you can even arrange to be e-mailed when comments are added. Only time will tell if co.ments.com catches on like del.icio.us.

New Marketing Guy at WebTrends

In case you haven't heard, WebTrends has appointed Tim Kopp as its new CMO (Chief Marketing Officer). Kopp is responsible for all the company's marketing and branding.

Kopp joins WebTrends with over 10 years of marketing experience including his most recent efforts at Coke where he has served as VP-global interactive marketing for just under the past two years. According to one article Kopps is best known for convincing Coke to embrace the Mentos-Diet Coke geyser video phenomenon by sponsoring video contests at EepyBird.com.

Makes you think what he'll have up his sleeve to help promote WebTrends.

A Cranky Way to Search

A new search engine launched this week called "cRANKy" (www.cranky.com). This new search engine is targeted at web users who are 50+ years old.

Beyond adjusting the search result to list pages that cRANKy thinks are more appropriate to this demographic, it also limits the total results significantly and places content search based ads (provided InterActiveCorp's Ask.com aka Google Adwords) at the bottom of the page as well creating a search experience that is less confusing.

The user interface uses a larger typeface then on most search engine. The use of the larger typeface is sure to please all of us who are 40+ years old.

So if you're over 50 or even if your not give a try. Who knows "Try it. You'll like it"

BitWine Advisor

Some of you may have noticed a new ad on the right side of my blog the past couple of weeks. This ad indicates that I'm a BitWine Advisor.
So the question I've been asked is what is BitWine and what does it mean to be a BitWine Advisor.

First off let me state that BitWine is a Beta product that I found intriguing and wanted to explore further. It you go their web site http://www.bitwine.com you'll see a web site that looks a bit hooky and even a bit untrustworthy. Yet dig a little deeper and you’ll discover an interesting concept.

The concept is perfectly in line with the new Web 2.0 concept of a Mash-up (coming up with a good idea using API (application interface integration) with established web businesses) to develop it. In this case, they created a middle layer between Skype and PayPal.

First the BitWine middle layer is a database of people who have registered and defined a list of topics they consider themselves experts on. To find an expert on a specific topic say "WebTrends", you simply search on WebTrends and a list of those who claim to be WebTrends experts will appear along with a bio, links to their web sites/blogs and a per minute billing rate. Next, what BitWine does through Skype is monitor my on-line connection. So if I'm logged into Skype and available, they show me as available. You then have ability to simply click on my name and be connected immediately to me via my Skype connection. If I'm not on-line and you want to talk to me you can make an appointment using the BitWine calendaring service.

Of course you need to pay, so once you and I agree during our call that the billing should commence, I start the clock (you'll need to agree electronically) and BitWine calculates the charge on a per minute basis and handles the payment automatically via PayPal.

Sounds simple enough does it? BitWine has also taken a page from eBay and asks users to rate their advisor after the fact. Hence one method of building up creditability and proving you are the expert you claim to be. Well so far, no calls but the Christmas period have just ended and as business start to ramp-up again who knows. Of course, this all depends on BitWine actively promoting their service or for me to direct potential business there. This brings us full circle back to the new ad on the side of my blog.

So here is an offer to my blog readers. Just to help me test out this service, I'll give the first person who calls via BitWine and mentions this blog 10 minutes of advise no charge.

11th Annual Webby Awards

I'm happy to announce that I've been selected as judge for this years Webby Awards.

For those who don't know, the Webby is the Oscar of the web industry. If you haven't heard of the Webby Awards before, check it out at http://www.webbyawards.com/.

If you're interested in submitting a site, you have until January 26th. Full details available at http://www.webbyawards.com/

WebTrends 8.0C Upgrade - Is it worth it?

One of the questions I'm frequently asked is "Should we do the incremental upgrades of WebTrends?" This question is a difficult one to answer as many of these types of upgrades fix very little and the problems they address may not be impacting your particular use of WebTrends.

So now with 8.0c out I'm being asked this again. First off I always tell everyone you should do every upgrade and keep current. It just makes sense. However, since many clients' installations are managed by their IT departments and performing a WebTrends upgrade, needs to be scheduled well in advanced accompanied with copious amounts of paper work, the answer may not always be that easy.

So here is my answer to the WebTrends 8.0c question. Check the list of fixes and decided if you really need the patches and fixes contained in 8.0c. Here are my two reasons for the upgrade:

One, WebTrends 8.0c includes the upgrade to allow WebTrends to work with IE 7;

Two, from my perspective, WebTrends has addressed one of my concerns with the product and the "Report Designer" module. In the past when you granted user permissions to all report templates, the Designer Module would appear in the navigation and when clicked on it appeared that you could change some of the Options settings as the screen would open up with editable fields. Fortunately, the save button was grayed out. On several occasions I'd have users asking what this was and why they couldn't save changes.

Well in 8.0c, WebTrends has addressed this to a certain degree. While the Report Designer menu item still appears, the link to the "Options" screen is no longer present. Access to the list of report templates and dashboards is still there, but only a list of these items appears when the links are clicked on. I still wish that WebTrends would stop this entire module from appearing unless a user has edit privileges, but I'll take what I can get.

All in all, WebTrends 8.0c is worth the upgrade especially if you're planning on rolling out IE7 in the near future to your organization.

WebTrends 8.0c Upgrade Now Available

WebTrends quietly released a version 8.0c upgrade on December 15th. Version 8.0c in now available for downloading from WebTrends' FTP server. It's been a few days since the upgrade was made available on the WebTrends FTP site (ftp.webtrends.com), but still no alert in my installation or others that I monitor. I'm sure one will eventually show up.

Don't remember a version 8.0b, don't worry about it. WebTrends only released version 8.0b for their on-demand service. Version 8.0c doesn't seem to fix much, even in their documentation there is no reference to IE7, I've yet to confirm if the IE 7 fix is included, but my preliminary test show all is OK. Still I don't know what would have happened if I hadn't done the IE7 WebTrends patches first.


I was hoping for more fixes and improvements, but for now all seems well. A list of the fixes is available at product.webtrends.com/wrc/8/issuesresolved/IssuesResolvedInWebTrends80.pdf
And the upgrade is available for downloading at
ftp.webtrends.com/WRC/80c/

Web Builder 2.0 Another Success

Just as in the past attending a Web Builder conference has proven worth while. The mix of people representing all aspects of web development is a great opportunity that you just have to take advantage of.

As I said before, I'm glad Fawcette who brought back WebBuilder after 4 years. I just hope this conference once again becomes an annual event and that I can continue my streak of attending every WebBuilder conference.

To Jim Fawcette, thanks again for the great conference and the opportunity to speak to this amazing group of people.

Ethical Blogging at Web Builder 2.0

I'll be doing a last minute presentation here at Web Builder 2.0 as slot opened up by a speaker no show. My chosen topic for today is "Ethical Blogging". There was a last minute request for a presentation and I was given the opportunity to choose my topic.

This is going to be an interesting presentation as I pulled together a mini slide presentation on what I think Ethical Blogging is in about 25 minutes. What will truly make this presentation interesting is I've recruited DL Byron author of Publish and Prosper: Blogging for Your Business to join me for the presentation. The session will have very few slides and we'll be turning it into more of a live human to human conversation with all attendees participating.

Ajax and Web Analytics Problem or Opportunity?

This morning, I sat through the most imformative Keynote I think I've ever sat through. Scott Dietzen the President and CTO of Zimbra, kicked off Web Builder 2.0 with some great insight into the potential of using AJAX to build Web 2.0.

I'm not going to summarize his talk, but he really showed the potential in a way everyone from marketing people to hard core java developers could undertand.

I finally got to see some of the issues that the web analytics world is going to face when it comes analyzing this new generation of web sites. I know products like WebTrends claim to have a solution, and yes it should work. However, during the presentation, I may have discovered some other alternatives for more accurate reporting.

I talked breifly with Scott and hope to follow-up on it over the next few weeks. Perhaps between the two of us, we'll come up with a workable and easy to implement solution that will work across all web analytic tools.

Teaching the World about Web Analytics

Last week I had the privilege to deliver a 20 minute presentation on how to improve the accuracy of web analytics reporting to AIMS (Association of Internet Marketing & Sales) in Toronto. The presentation went extremely well as I was flanked on both sides by cases studies.

One of the cases studies addressed improving Search Engine Marketing efforts with analytics and the other was improving overall web site efficiencies with it. The irony was both of these presentations dealt with the travel industry.

Today in a few hours I'll be addressing the international crowd at WebBuilder 2.0 in Las Vegas. The subject is Improving ROI with Web Analytics. A very similar presentation to last week's, but this time it's just me.

So far the best part to the trip is my hotel room. While my flight here was uneventful (just long with a 2 hour layover in Denver), getting out of the Las Vegas airport was another story. I had to wait 30 minutes for my suitcase. Now I'm not a person who normally checks a bag for short trips, but with the layover I thought it would be the wise thing to do. Well never again. Now the worst part, after checking into Caesars Palace at the airport checking, I decided to take their airport shuttle ($7 vs. a $20 cab ride). What a big mistake, after rushing the length of the terminal to catch the next shuttle, I was told it was full and I'd have to wait for the next one. Well the next one didn't arrive for another 30 minutes. So basically it took 2 hours from touch town of my flight to the hotel.



The bad news continues, the room they gave me, didn't have a view. OK not a big deal, but when I looked out the window, I was right next to a roof top heating and cooling system making lots of noise. Fortunately, I complained and I'm not one to complain, but with a big presentation to do the next morning I thought I better. Well my hats off to Caesars Palace. Despite being sold out, they found me a better room. They gave a much superior room (about 3 times in size) as a no charge upgrade and it even has a reasonable view (35 floor vs. 4 floor).

Why am I telling you this? Simple, it is all analytics. Telling people it took you 2 hours to get to a hotel from an airport doesn't tell anything. Was that a good thing or a bad thing? Once I break down the steps into a scenario we get to see where problems are in the process. If I hadn't prepaid for the shuttle, and had known I'd have to wait 30 minutes, I would have abandoned this scenario and the ROI for Caesars selling shuttle passes would have gone down.

While Caesars Palace gave me a less then desirable room at the airport checkin, they demonstrated a desire to fix the problem at some cost to themselves, they improved my experience got a nice writeup in this blog, made me feel good about being here which in turn may mean I'll spend a little more at least tell people about it. Hence a soft conversion that is hard to put into dollar values, but still a positive factor in the ROI equation.

All these topics are being covered in today's presentation, the only difference I'll be talking it about from a web site perspective and there really isn't a difference. There is always a customer at the other end.